Live Chat Software
Learn more about Chatwee Social Chat Widget. BoldChat offers innovative, powerful and exceptionally secure enterprise chat software that can be easily customized. Hublocal by Beltalk Technologies 0 reviews. Kore by Kore 0 reviews. The best software offers co-web browsing, a feature that allows an operator to take a customer directly to a web page rather than sending a link.
They can see your customers' names, browsers, countries and the keywords that brought them to your site. They can proactively invite customers to chat, and because Google Translate integrates with the software, they can assist international customers who speak other languages. Your agents can use Velaro's co-browsing feature to guide visitors to specific pages of your website rather than sharing links.
Your customers can also give your agents permission to take over their desktop to fix technical issues or open installed applications. Chat software makes it easy for businesses of all sizes to provide fast, high-quality customer service.
Although many customers still prefer to call a company when they need customer service, live online chat is becoming more popular. It's expected to grow from an estimated 6 percent of a company's customer interactions in to 16 percent by , according to Deloitte's Global Contact Center Survey. Companies with a target audience of millennials and younger may find that a higher percentage of their customers prefer to chat online rather than call customer service.
Customers who use live chat are also happier with their experience than customers who call, email or connect with company representatives on social media. A recent report by Zendesk states that 92 percent of live chat customers were satisfied with the service they received, compared to 88 percent of customers who called, 85 percent of customers who emailed and 84 percent of customers who contacted the company via Facebook.
In addition to facilitating online communication with your customers, many chat solutions give you valuable insight into your website visitors and their behavior, which can help you market your products and services more effectively or better tailor your business's offerings to your customer base.
Most chat software includes the following features:. Depending on the industry your business is in and how you intend to use chat software, these are some other features to look for:.
Below are all of our reviews for chat software and related categories. Our coverage includes reviews of both the best live chat support software and enterprise chat software. See all of our reviews below. Although some chat software companies require you to call or fill out an online form to receive a pricing quote, most post their pricing on their websites and charge a monthly subscription fee based on the number of people who will be using the program.
A few companies offer a free basic plan, but most don't. Additional fees for setup and installation are rare, though some companies charge for training and customer support. Besides providing different service tiers, some offer additional services for an extra cost. For example, some charge extra for audio and visual chat capabilities, email or ticket customer support, or a chatbot.
In addition to chat software, one of the companies we evaluated offers the option of managed chat service, meaning it supplies the chat agents. Even though pricing is straightforward for most chat solutions, it's still important to shop around to make sure you're getting a good value. You need to know how many employees will be using the software so you can get an accurate quote, and you need to decide which features are must-haves and which ones would be nice to have if the price is right.
Once you've narrowed your options to your top two or three picks, you should take them for a test drive. Every company we looked at offers a free trial, usually 14 days, though some are 30 days. Often, companies provide their highest-tier service for these trials, allowing you to try out advanced features and see which ones you'd actually use, which can be helpful as you determine which software at which tier is the best fit for your business.
Most chat software companies don't require you to sign a lengthy contract, instead providing their services on a month-to-month basis. However, if you're willing to pay in advance annually, you can usually get a price break. Discounts of 10 to 15 percent are common, though the best discounts are equal to two months of subscription fees. If you're confident that you'll be happy with the chat software, this can be a good deal.
If your business is a nonprofit, you should call the company to see if special pricing is available. You also want to call the company for a quote if you need a large number of licenses, as a sales rep will be able to tell you if the company offers volume-based discounts or runs any promotions that may help you get better rates or additional services. Having customers on hold for long periods or having them talk with an agent who cannot answer their questions is a recipe for business disaster.
Such scenarios produce customers who never buy from your company again. Chat software allows customers to use familiar text messaging and gives them prompt, well-informed help. Not only can your agents answer customer questions in a more modern, timely and personal way, they can also interface with several customers at the same time. This is a more productive business model than one-on-one phone calls or emails. It also provides your business with a variety of tools to mine and analyze the derived data.
Enterprise chat services give you the tools you need to build your business and the loyalty that turns visitors into lifelong customers. We used the following criteria in our live chat software review to rank these benefits and services:.
Host Environment In our enterprise chat comparisons, we looked for software that integrated with the applications your business already uses. Customer relationship management CRM tools were on the top of our list with integration to social media sites not far behind. We also considered whether you could route your chats to the appropriate expert or department and if you could administer your live chat application remotely. We looked at whether the enterprise chat software contained a customizable application interface API that could allow your IT department to connect to less popular or internally built applications.
And, with the rising popularity of tablets and smart phones, we noted whether mobile platforms are enabled for such devices. Hiring operators that speak languages other than English can also be important, so we also noted if the chat software contains real-time language translation.
If your enterprise operates in other countries, our comparisons can also tell you if the enterprise chat software can be wholly implemented in a different language.
Enterprise Security Larger enterprises are always concerned with the security of their information. In our side-by-side comparisons, we made special note of considerations like secure connections and the ability to block IP addresses that are spamming or being inappropriate with operators.
You can also find out from our reviews which companies have support departments that are available 24 hours a day. Enterprise Reports One of the most significant metrics an eCommerce site needs is a chat-to-sales conversion report, which allows you to see if a chat was instrumental in helping a customer complete a shopping cart transaction.
Other useful reports include general satisfaction with the chat experience, how individual operators are rated, how many chat opportunities are missed and the needs of the staffing department based on previous chat history. To provide a fair comparison, we evaluated the basic package from each customer chat service software.
These packages include basic live chat services that are best for small and medium businesses. We did not review the larger plans that work better for larger, enterprise-level companies.
We reviewed the live chat software independent of influence from any of the companies on our lineup, and we did not provide them any advance notice of our testing prior to publication. Administrator Toolset The tools that you have access to as an agent or account administrator make a big difference in how you interact with your customers, influence your ability to reach out to them and control how you can use the data collected by the software.
In our evaluation, we looked for a solid, customizable platform. Custom features that we looked for included customizable chat windows and buttons, which allow you to choose the look and feel of the chat window that appears on your website, and offline messaging, which allows customers to fill out a form and submit an email when your operators are not online.
And, with the rising popularity of tablets and smart phones, we also noted whether or not the live chat is mobile-enabled. While these features are valuable, they are not unique and can be found in the majority of live chat software as industry standards. One stand-out feature we found in the administrator toolset is IP address blocking. This feature allows you to block IP addresses from chat when someone is trolling your site and using chat to harass your agents. Another great feature is agent monitoring, which allows you to see how your agents are handling conversations without peering over their shoulders.
This information is valuable for training and creating precise strategies. Customer Chat Another important consideration when looking for live chat support is what services are available to the customer. When you chat with customers, you need to be able to do more than just instant message back and forth.
Large emphasis on excellent customer service. Learn more about Bold Get more inbound sales leads from day one. Learn more about LiveCall. Set of website widgets managed from a single dashboard: Learn more about GetSiteControl. Simple, clean, fast and most user-friendly live chat solution. Learn more about My LiveChat. Live chat software and messaging.
Chat to visitors to capture leads, close sales and create happy customers. Learn more about Crowdstream.
Businesses have conversations with individual customers at scale on Layer's enterprise platform. Learn more about Layer Customer Conversation Platform. AI allows developers to easily create bots and companies to improve customer support with automated agents.
Learn more about Recast. WebsiteAlive is a online communications provider dedicated to creating an innovative and customized live chat experience. Learn more about WebsiteAlive. Group chat for websites that can sync to a custom iOS and Android mobile app.
Chatwing provides a suite of cloud communication services Learn more about Chatwing. Open source live chat for eCommerce, education, and non-profits. Learn more about PHP Live! Our Chat comes with unlimited logins and scales with your business. Learn more about Help.
Secure Live Chat solution, tailor-made for you. Great features and world-class support. Learn more about Live Guide Chat. An online solution that allows you to connect with your customers via video chat and screen sharing. Learn more about Video. Acobot helps you automate customer service by turning your documentation or knowledge base into a smart virtual agent in minutes. Learn more about Acobot. Live chat with your website visitors from Slack and Telegram. Learn more about LinkedChat.
Verloop is the world's smartest conversational marketing and sales platform. Automate FAQs, automate workflows and generate leads 24x7! Learn more about Verloop. Beautiful, simple live chat software for business - get closer to your website visitors. Learn more about Live Chat Business. Velaro is a leading provider of enterprise-grade website live chat software.
Learn more about Velaro. Chat solution offering a variety of features to automate customer communication. We are also pioneers in crowdsourcing for live chat Learn more about Crowdio.
Live chat system for joomla, wordpress and drupal. Our Live Chat has everything small businesses need to offer instant answers. Learn more about ActiveHelper Live Chat. Web-based chat solution for car dealerships. Offers shopper response pre-reading, lead form auto-filing, website and chat analytics.
Learn more about ActivEngage. Wow effect is guaranteed! Learn more about Callmaker. Learn more about Conversity. Offers live chat software for your website with the ability for your customers to also use SMS to text message support. Learn more about Live Support. Low cost web-based chat solution that offers customizable chat windows and dashboards statistics. Learn more about OnlineChatCenters. Learn more about TocToc. A universal communication channel combining web, Telegram, and Facebook Messenger with analytics to understand your customer behavior.
Learn more about Universal. A collaborative, multichannel customer support platform with live chat and ticketing system. Chataroo is an all around solution that helps manage customer support with live chat, ticketing help desk, and visitor tracking. Learn more about Chataroo. A live chat software for your customers that comes with over features, including reporting and visitor labeling.
Learn more about Chatrify. Crait is where workgroups communicate and collaborate securely. It is the secure messaging tool for everyone. Learn more about Crait. An online, real-time sales management platform. It enables sales professionals to be available for immediate, web-based sales.
Learn more about Engage. Learn more about K2C Chat. Sugester is a cloud helpdesk, time and task management solution. We put all your info in one place and improve your business. Learn more about Sugester. Learn more about viCloning. Virtual assistant for hassle free customer engagement that solves almost all customer support issues. Learn more about Articbot virtual assistant. Chatkit is the new Pusher service that adds chat to your web and mobile apps.
Learn more about Chatkit. AI voice and text chat agents that reach out to your business's customer base in order to positively impact your business. Learn more about hellomybot. AI chatbots and widgets that help businesses connect with customers in a more meaningful way. Voice and chat bots for website and social Learn more about HeyMojo. Live chat software with automation options so you do not need to have staff available. Learn more about Joleado Live Chat Software.
Platform that helps companies engage their users, via instant messaging for customer service and conversational commerce. Learn more about Landbot. Track your website visitors in real time, Invite them for chat online. Learn more about Live Chat Software. E-commerce live chat designed to simplify customer communication providing real-time consultation, instant support, and analytics. Learn more about NGChat. ECommerce oriented online chat solution with numerous chat features, visitor tracking, analytics, team management, and more.
Learn more about Nice. Multi-operator live chat support tool. The tool enables you to instantly communicate with potential customers visiting your website. Learn more about OnetoOnetext. Ongair enables businesses to perform great customer care on WhatsApp, WeChat and other popular Instant Messaging platforms.
Learn more about Ongair. Mobile live chat solution that supports SMS and text messaging chats. Can be easily embedded on your website. Learn more about Online Live Chat. A group chat service for your business's website. Provide your visitors with text, video, and audio content. Learn more about RumbleTalk. An easy to use Slack integration for chatting with visitors to your site.
Learn more about Smallchat. Smooch is the complete messaging platform for enterprise software makers. Learn more about Smooch Enterprise.
The fastest way to help your customers through an intuitive to use live chat that can be placed directly on your website. Learn more about SocialBoost Live Chat. A live chat solution that can be integrated and customized to fit with your website, featuring real-time interaction with visitors. Learn more about Truechat. Web based solution for Live Chat and Sales Enablement. Learn more about VisitLead.
Whisbi is a global provider of a mobile-first conversational commerce platform designed to combine live video, chat, voice and chatbot Learn more about Whisbi. An all-in-one solution for live web statistics, visitor chat, proactive visitor engaging, prospect detection, web analytics and more. Learn more about WhosOn.
An online platform that helps digital marketing agencies and professional easily create chatbots for Facebook Messenger. Learn more about ChatbotsBuilder. Solution that lets business manage customer service and support through Instant Messagers. Learn more about Chatkoo. Modern customer communication software for real-time, proactive and personalized support for growing businesses. Learn more about Kommunicate. Live chat widget which can be used to engage customers even after they leave the site through Facebook Messenger.
Learn more about Messengerify. Stryng is a web-based messaging tool that helps organizations to communicate with clients, share documents, and collaborate on tasks. Learn more about Stryng. IMsupporting provide live chat software and support software solutions to websites across the globe.
Learn more about IMsupporting. Real-time live chat and live site monitoring application that is a true, server-based solution. Learn more about SightMax Chat. Grow your business by gaining customer loyalty with a world class customer contact center software Learn more about Ameyo Engage. Engage your customers and clients online by adding video, voice, and text chatting capabilities for your website. Learn more about Apizee Contact.
Live chat software proactively engages customers. Learn more about Astute SOS. Learn more about BigAnt. A live chat solution with keyword designation, multiple chat history, multiple device integration, automatic replies, and more. Learn more about BigRadar. Smart multi-channel communication platform enabling businesses to communicate with customers via chat, call, IM, or text. Learn more about Bontact. Enterprise productivity solution that uses chat as an interface to automate business processes and workflows.
Learn more about Botbot. Learn more about bubbleFiz. Live chat solution with offline message management, customization, archives, and internal chat for customer support. Learn more about CareCall. Marketing automation that turns visitors into customers with eCRM and a full range of marketing instruments Learn more about Carrrot.
Chat for Service Desk allows you to streamline contact between your site visitors and your service desk team working with Jira. Learn more about Chat for Jira Service Desk. Learn more about Chatlio for Slack. See who's on your website, send targeted proactive messages and chat with website visitors. Convert web visitors to happy customers. Learn more about Chatnox Live Chat.
Automate sales and service with artificially intelligent chat. Improve close rates and customer experience with the help of AI chat. Learn more about ChatrHub. Live chat is used by automotive dealerships to increase sales and elevate the customer experience.
Learn more about ChatSmart. Learn more about Chattalooga Live Help. Live omni-channel customer service chat solution that enables you to instantly resolve queries on web, social and mobile. Learn more about Clickatell Touch. Allows organizations to consolidate thier email and calendaring, instant messaging, VoIP, and web conferencing. Learn more about CommuniGate Pro. ConnectyCube is Messaging and Videocalling cloud backend platform for native and hybrid apps.
Learn more about ConnectyCube. Contus Fly is a real-time Chat app solution to help enterprises and other industries to enhance the communication network.
Learn more about Contus Fly. Cosurfing helps you guide customers through your website in easy way by using chat, audio, video and co-browse. Learn more about Cosurfing. CroplaChat is buyer-seller chat SDK for any marketplace website.
It allows buyer and seller to chat, share files, images, and videos. Live chat solution for small businesses and entrepreneurs that works on smartphones, android and ios devices Learn more about cSupport.
Live Chat by CustomerICare is a free software allowing online businesses to text, audio and video chat with website visitors. Learn more about CustomerIcare Live Chat. A messaging app powered by machine learning to help you convert more prospects into customers. Learn more about Deepchat. Learn more about Delivered. Dexter is the platform for businesses, brands, and people to create meaningful automated conversations.
Learn more about Dexter. Learn more about eGain Superchat. Provides a complete suite for for design, development, and management of conversational AI chatbots. Learn more about Flow. Turn Google Forms into conversational AI chat bots, and easily embed them on your website. Learn more about Fobi. Staff Productivity App that can efficiently manage scheduling, communication, tasks, attendance, and location of your workforce Learn more about Genio.
Live chat software for customer support, lead generation, and customer engagement. Learn more about GetInChat.
Accessible, highly visual contact options. Easy to set-up and suitable for any website. Learn more about HelloBox. Target, engage, chat with your visitors in real time, and provide help to create real relationships with your customers. Learn more about HeyBubble Live Chat. A simple, end-to-end customer communication platform that ensures your brand is delivering on its promise. Learn more about Howazit. A business to Customer messenger platform.
Any business can invite their clients and chat anytime on this messaging platform. Learn more about Hublocal. Tools that allow chatbots to be developed in minutes and deployed on the messaging channels that customers already use.
Learn more about Hubtype. A cloud-based provider of In-App Chat for mobile apps and websites. Learn more about Hyphenate In-App Chat. An automated information assistant system which provides all in one solution for marketing automation, customer service, live chat etc.
Learn more about Inforobo. Engage your Facebook community easily with automated content Learn more about ItsAlive. Learn more about IVRWherever. A mobile-friendly live chat solution that allows you to connect with consumers and business contacts.
Learn more about Klets. Kore is an enterprise software provider of an all-in-one chatbot platform as-a-service and secure messaging platform. Learn more about Kore. Learn more about Live Help Messenger. Live chat software for business sites. Real-time monitoring of visitors to your site. Learn more about Live Support Software.
Efficient customer support assistant, serve millions of clients for 13 years. Learn more about Live This online communication channel offers users the ability to receive and send messages to your company in real time. Learn more about Livechat. Free live support chat software with multiple agents support, proactive chats, statistics tools, offline and auto messaging, no popups.
Learn more about LiveSupporti. A complete messenger that helps increase user retention and growth by letting your users talk to each other right in your SaaS app.
Learn more about Maqpie. Mediktor is a live chat software that allows users to connect with healthcare professionals and seek expert consultation Learn more about Mediktor. Unified messaging platform for business to enhance engagement with customers. Learn more about MessageUs. We help you generate more mobile leads from existing traffic with live chat and our RealCapture technology.
Learn more about MobiChat. Live chat solution with fully customizable widgets, powerful engagement system and flexible integration engine CRM, Helpdesk, Learn more about Netrox SC. A communication solution for businesses for team communication, customer care chat or live group discussions. Learn more about Ninchat. Omnichannel Contact Center makes it possible to organize contacts according to the different channels and viewed on a single interface.
Learn more about Omnichannel Contact Center. Mac application that allows you to send messages on multiple services, and schedule messages to be sent. Learn more about One Chat.
Create button for chat, video and voice calls, keeping visitors on-site when they call. Call ends with customized go-to-action offers. Learn more about Overtok. Live chat with proactive initiation capabilities, canned responses and special control features.
Learn more about P3chat. Provide real-time customer support and visitor communication directly on your site. Fast, free and always online live chat bot for your website that routes all messages through Telegram. Learn more about Re: Customer service software that combines the accessibility of live chat support, with the indexing capabilities of a knowlegebase. Learn more about ResponseQue. Creative live chat allows you to quickly show products that a user has asked for in real-time.
Learn more about Revo. Productivity tool designed to help landlords, property managers, and tenants better manage their day-to-day communication. Learn more about SevenBee Technologies. Skychat is an airport Chatbot that assists travellers through a messenger interface and provides customer service effectively.
Learn more about SkyChat. A chat history manager for Skype that stores and manages conversations regardless of the Skype client settings. Learn more about SkyHistory. Smart multi-channel unified messaging platform to engage customers with Live chat on web, mobile and messaging apps from one place.
Learn more about Snapsolv. Learn more about STAY. Learn more about Talkative. Learn more about TalkJS. Automate candidate interviews with chatbots and artificial intelligence. Learn more about Talkyjobs. Helps non-techies to build and deploy chatbots without having to write single line of code.
Learn more about Tars. Eliminate barriers and connect your accounts with Text Learn more about Text Live chat platform that salespeople use with their customers where they enter the chat in one click, which provides zero friction. Learn more about Thread. Interactive chat response software with real-time traffic and chat monitoring, chats recording, and unanswered questions saving. Learn more about ValueChat. A live chat bot to integrate with your website and communicate with your users.
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We love hearing about your experiences on adult cam sites so that we can continually improve our findings and make TopChats your go-to experts! Thanks for creating this site, before I use any chat sites I always check here first! Before I found this site I was always worried about using chat sites i find online, this makes it much safer since i can review the site before using it.